Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting top-notch insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business.

BIG is seeking an experienced Commercial Account Manager to join our growing team at our Head Office in Welland. This role requires a relationship-oriented individual with strong organization and analytical skills. As a Commercial Account Manager, you will play a pivotal role in ensuring our clients receive exceptional support and guidance throughout their insurance journey.

· Build and maintain client relationships

· Provide superior customer service when responding to client inquiries and resolving concerns in a timely manner

· Review policies and making recommendations based on individual client needs while identifying opportunities to cross-sell/upsell

· Adhere to underwriting criteria set out by broker partners

· Follow-up and co-ordinate with clients to ensure documents are complete

· Update client information through carrier portals and websites

· Conduct billing calls, as required

· Proficient with online quoting portals with all carriers

· Review policies and recommended coverages based on individual consumer need

· You ‘Think BIG’ - growth and finding ways to challenge yourself to be better is in your DNA

· You’re resilient, adaptable, and embrace change

· You take care of others and support your colleagues, clients, and communities

· You have excellent interpersonal and communication (written and oral) skills

· You’re professional and polite especially in tough situations

· You embrace technology and are quick to learn new systems and portals

· RIBO licensed

· 2+ years in Commercial Lines Insurance

· Powerbroker experience an asset

· Opportunity to work for Canada’s fastest organically growing insurance brokerage

· Competitive salary

· People-focused company culture

· Comprehensive benefits including medical, dental and Employee Assistance Program (EAP)

· 3 weeks’ vacation in year 1, 4 weeks in year 2

· Birthday day off

· Hybrid work from home / in office environment

· Uncapped growth potential

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion & Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 x357. Please note that all applicants must be legally eligible to work in Canada.